Returning Your Order
If you discover your plants are damaged, you must notify us within seven days of the date of delivery. We may inspect the goods, either by asking you to return the goods to us or through sending us photographic evidence.
If we agree with you that the plants are damaged, and that the damage was not caused by your neglect or misuse, we will, at your choice, replace of refund the plants at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the damaged plants to us. We recommend that you keep postal receipts for this purpose.
If we send you incorrect plants, you must notify us as soon as you discover the mistake and within seven days. We will arrange for our carrier to collect the plants from you.
We will refund the price of the goods and delivery, and ask you to place a new order.
If you have any issue with your order, please contact our Customer Services department.
Our lifetime guarantee on hardy plants
We take great pride in the quality of our plants. However, if one of our hardy plants dies, simply return the plant to us along with your receipt and/or the barcode label and we will be happy to replace it with another plant of the same value.
This does not affect your statutory rights.
Pre-Order Baby Bedding
All our plug plants are sown and grown expressly for you at our specialist, state-of-the-art nursery in Lincolnshire. Whilst this tried and tested approach ensures that you always receive the freshest, finest quality plants, it also means we are unable to change the delivery week selected at the time of ordering, and so we would encourage you to choose carefully before submitting your order.
Distance Selling Regulations
Perishable goods such as shrubs or plants are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.